Customer Service

[ad_1] Even in a relatively upbeat economy with low unemployment, mass firings and major layoffs are big news, often putting brands under an unwelcome microscope. Recently, Tesla found itself in the spotlight over a decision to let go of hundreds of employees for low performance. In response, impacted employees have …

[ad_1] It happens to the best of us. We toss and turn all night, and then we have to drag ourselves to work and try to focus and be productive. A recent study out of UCLA has found that when you are sleep deprived, it makes it tougher for your …

[ad_1] The Big Apple will take a bit bite out of your budget. From taxi cabs to expensive hotels, New York City is the most expensive destination for business travel. A recent study by Expert Market analyzed the average cost of business trips in 100 cities in the U.S., as …

[ad_1] We hear a lot these days about creating a “speak up” organizational culture, but we don’t hear nearly as much about how to listen and truly hear the messages our employees may bring to us. It’s never good news; it’s always a bad time; it’s often costly; and it’s …

[ad_1] Going to a big conference event can be intimidating – and overwhelming. There is so much to do, so many people to see and so little time. Ahead of our Entrepreneur Live event, our day-long conference filled with information, inspiration and innovation to help you achieve your dreams, we …

[ad_1] It’s far less expensive for a business to retain customers than it is to acquire new ones, yet most companies continue to invest significantly more money into customer acquisition than retention. As a result, they do acquire new customers, but they lose a lot along the way. Keep this …

[ad_1] There are many common hurdles entrepreneurs face when it comes to scaling. In my mind, there’s nothing more relatable than hockey legend Wayne Gretzky’s line, “Skate to where the puck will be, not where it is,” to fix scaling-relevant challenges. Early entrepreneurs get stuck in today’s itty-bitty details, completely …

[ad_1] It’s a common misconception that becoming customer-centric (or buyer-centric) is something a company’s sales department does with support from marketing. But merely making someone responsible for “sales enablement” pays lip service to an outcome that’s difficult to achieve. The first major hurdle? Overcoming an intense focus on products. This company-wide …

[ad_1] It used to be that mistreated customers were often powerless to stand up to a large company or organization, but social media is changing that. Even one wrong move has the power to drum up a massive number of interactions on various platforms, such as the video of a man …

[ad_1] A year ago, I made a trip to the far reaches of Canada’s Yukon territory to do some digging in the dirt with the miners featured on Discovery‘s no. 1 series Gold Rush (airing Fridays at 9). After unearthing a couple of flakes of gold, I assumed the miners …