Customer Service

3 Lessons for Entrepreneurs to Overcome Scaling Issues…

[ad_1] There are many common hurdles entrepreneurs face when it comes to scaling. In my mind, there’s nothing more relatable than hockey legend Wayne Gretzky’s line, “Skate to where the puck will be, not where it is,” to fix scaling-relevant challenges. Early entrepreneurs get stuck in today’s itty-bitty details, completely …

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Becoming a Truly Customer-Centric Organization Is Harder (an…

[ad_1] It’s a common misconception that becoming customer-centric (or buyer-centric) is something a company’s sales department does with support from marketing. But merely making someone responsible for “sales enablement” pays lip service to an outcome that’s difficult to achieve. The first major hurdle? Overcoming an intense focus on products. This company-wide …

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